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Accumalux has production sites in Luxembourg, the Czech Republic, Bulgaria and Russia, which allow the company to optimally supply its products to the world’s leading battery manufacturers. Close to 400 people in the Accumalux Group around the world do their best to supply solutions in injection moulding to the highest possible satisfaction of their customers. In order to best meet its customers’ needs, the company attaches great importance to continuous improvement and innovation.
Accumalux decided to invest in a modern, complete, flexible and user friendly Customer Relationship Management solution. Salesforce was top of mind… until the SAP Sales Cloud solution within the SAP C/4HANA suite came in. The functionalities for sales, marketing and customer service, fully integrated with SAP ERP, cloud-based and easy to implement were a game changer.
Based on a complete set of sales and service related business requirements, Ordina implemented in no time a solution that brings a 360°view of each customer, an easy visit planning & execution support, a quick quotation and order management process and state-of-the-art reporting. In short: customer focus and customer satisfaction.