End-users support & service desk

Enhance your end-user support experience with our innovative helpdesk and customer support services. At Sopra Steria, we understand that exceptional customer service goes beyond solving problems—it’s equally about creating memorable experiences.

Our service desk modernisation and transformation are introducing a new chapter in support, harnessing the power of artificial intelligence and customisable tools. Our aim is to effectively address technology, application, and business issues, ensuring that every interaction leaves a lasting impression.

Rely on our certified, high-potential team to support your end customers across multiple channels, from chat and email to video calls and social media. Whether you need temporary staffing or complete helpdesk outsourcing, our services are tailored to your department’s specific needs.

Turn your customers into brand ambassadors with our customer-centric approach. Satisfied customers aren’t just customers—they’re your most powerful marketing strategy. We prioritise service excellence to give you a competitive edge in the marketplace.

With Sopra Steria, you have nothing to worry about. We provide end-to-end solutions, from staffing and managing your contact centre to meeting pre-defined SLAs. Our highly trained and motivated consultants are ready to tackle any challenge your customers may face.