As Europe’s population ages, reforms are being driven by the need to ensure more sustainable and adaptable social security systems. Many of these reforms focus on key issues such as pensions. And as this ageing population grows, the need for an effective way to manage current and future financial flows and ensure social security has become a critical consideration for many banks, insurance companies, governments and providers of consulting and administrative services (like social secretariats).
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Across Europe, a renewed focus on digitalisation and innovation is a high priority to enable the delivery of consumer-centric, high-quality services to a growing number of users. Process automation and artificial intelligence are becoming key tools to ensure that social security can continue to be managed and supported. Faced with these changes, social security organisations are also reviewing the way they work to meet consumer expectations and are looking to further optimise their activities through digital and automated solutions.
Many social security stakeholders are already embarking on their digitalisation journeys, and Sopra Steria is already contributing to this transformation through our many client projects. Sopra Steria’s experts can help you reinvent your value proposition to connect more directly with consumers, meet their expectations and better reflect their lifestyles and aspirations.