Creating a new retail experience for consumers

The digital revolution is driving rapid transformation in the retail sector, fueled by advancements in data analytics, artificial intelligence, and warehouse robotisation. But how can these innovations elevate the customer experience, optimise operations, and empower your teams? At Sopra Steria, we help you leverage cutting-edge technologies to foster closer connections, deliver tailored services, and focus on speed and traceability.

 

For 30 years, Sopra Steria has been helping major retail players to address their biggest transformation challenges – whether related to consulting, integration, deployment or HR development – helping them to rethink traditional models and implement innovative and scalable strategic solutions. With a strong focus on the end customer, we enable you to respond to current and future challenges with ease. 

We rapidly build operational solutions in any distribution ecosystem to deliver a seamless, highly personalised, omnichannel purchasing experience. These solutions help transform retailers into more agile platforms, capable of referencing, distributing, invoicing and maintaining combined product ranges and specialised platforms to better meet consumer demands. 

By putting our global expertise at your service, we can help you develop new, more diversified offers and services to optimise the supply chain and provide a better service while controlling costs – combining simplicity, quality and traceability. We developed an offering comprising three components: 

  • Design and facilitation (e.g. developing the customer experience, delivering omnichannel excellence),  
  • Adaptation and optimisation (e.g. customer process review, IS optimisation) 
  • Business Process Automation (BPA)  

Our teams are on hand to provide you with the best possible support, offering tailored solutions adapted to each problem and objective. 

As value creators, we support retail professionals in their search for profitability, innovation and success. Prioritising flexibility, creativity and efficiency, we offer an approach that combines process transformation, new technologies, employees and customers to jointly build a more innovative, personalised and unique retail sector.  

Our success stories 

Helping Colruyt Group bring machine learning solutions to business