Transforming public services for a trusted tomorrow

CitizensMatter! helps public agencies tackle society’s most pressing challenges by putting citizens first. Our Dutch-speaking High-Performance Teams (HPT) use Pega’s advanced case management technology to simplify and improve the way agencies work. This approach makes it easier to turn new regulations into effective business processes. It allows public servants to deliver services that are accurate, timely, and transparent – strengthening accountability and rebuilding trust between citizens and the government.

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Public agencies today face increasing pressure to provide efficient, transparent services. Citizens expect timely answers, while new regulations demand constant updates to workflows. Employees are often bogged down by fragmented systems and administrative tasks, making it harder to focus on helping the public.

The challenges

A better digital experience for citizens: >Many citizens feel frustrated by long wait times and a lack of communication. This erodes their trust in public services.
Supporting public servants: Employees struggle with outdated information, disconnected systems, and time-consuming processes. This keeps them from offering the best service and leads to frustration.
Keeping up with regulations: New laws require frequent changes to processes, but many agencies lack the flexibility to adapt quickly. Legacy systems add further delays and inefficiencies.
Transparency and accountability: Citizens want to know what’s happening with their cases and how decisions are made. Public agencies often lack the tools to provide real-time updates and clear insights.

How CitizensMatter! helps

At CitizensMatter! we simplify case management, making it faster, clearer, and more citizen-focused. Our Dutch-speaking High-Performance Teams (HPT), combined with Pega’s dynamic case management technology, help agencies deliver better services and rebuild trust.

Faster, smoother services for citizens

We streamline processes with automated workflows, speeding up case handling and ensuring citizens receive accurate, timely responses. Regular, personalized updates keep them informed every step of the way – whether they use a mobile app, website, or call center. This reduces confusion and builds confidence in public services.

Better support for public servants

We work closely with your employees to design systems that fit their needs. With all relevant information easily accessible, public servants can make better decisions and spend more time helping citizens. Intelligent tools like AI-powered recommendations guide their actions, reduce errors, and improve job satisfaction.

Adaptable, future-ready solutions

Using Pega’s low-code technology, CitizensMatter! helps agencies quickly adjust to new regulations without major disruptions. Our solutions integrate with existing systems, modernizing your workflows without overhauling everything at once.

Transparency and trust

Built-in reporting and real-time tracking offer a clear view of every case. AI tools help streamline processes while keeping human oversight in place. This ensures decisions are traceable, understandable, and accountable.

Real results for your agency

By partnering with CitizensMatter! your agency can:

Increase citizen trust: Deliver fast, accurate, and transparent services.
Empower public servants: Simplify workflows so employees can focus on meaningful interactions.
Adapt quickly: Respond to new regulations with ease.
Ensure transparency: Provide real-time insights and traceable decisions.

Why choose CitizensMatter!?

With over a decade of experience in public services, CitizensMatter! works with your team to create solutions that work from day one. Together we can transform public services in the Benelux region, increasing citizen satisfaction and delivering the transparency today’s citizens demand.

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